Horrible - Customer Service Representative Discover Employee Review

2.0
Feb 23, 2022
Recommend
CEO approval
Business Outlook

Pros

Paid time off. Good Insurance Package.

Cons

A billion dollar company that could barely afford to invest in their staff. As a remote working agent, I was given an old/out-dated office setup that would malfunction everyday. The training process is long and unnecessary and the clientele is the absolute worst. Don't work here.

Explore other reviews about Discover

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

It was a great work-life balance company.

Cons

After the acquisition, everything changed; the company became toxic by Capital One

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing team and great culture

Cons

Old tech stack but thats an opportunity for technologist

See reviews by: Helpful|Rating|Date|All