Pros
Great co-workers Free swag Semi-flexible working schedules Great benefits Very inclusive company culture
Cons
Call volumes are high and not enough support staff to make the calls not overwhelming. You’re treated like a number and not a person and all they only care about your performance and not why you may be performing badly They care more about their cardholders than their employees and if you get a bad survey and it is regarding a company policy not how you handled the call personally, they will not remove it because we are apparently responsible for how the cardholder perceives the situation and their feelings on it. Hard to move up into a non phone agent roll and no feedback is provided when asked why you were not given a promotion or there is none available other than “be in the right place at the right time” They are constantly making changes but most of the changes make jobs harder and cause more issues for phone agents but won’t do anything about it.