Discover Bank Customer Service positions - Anonymous employee Discover Employee Review

4.0
Nov 10, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great culture and values (company genuinely cares about customers), good benefits (especially PTO- 20 days/yr for new full-time employees), enjoyable atmosphere. The company is very committed to work-life balance.

Cons

Low salaries compared to similar positions with other companies, horrendous turnover rate (less than 25% of my training group is with the company less than 1 year in), few opportunities to branch out beyond customer service-related positions

Explore other reviews about Discover

3.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great support from leadership Remote or in office optional Training and development

Cons

Lower pay compared to competitors Hard to advance within company No large bonuses or raises

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