Can be a good place to work - Customer Service Representative Discover Employee Review

3.0
Apr 13, 2024
Recommend
CEO approval
Business Outlook

Pros

The benefits are fantastic and working from home is great

Cons

Company is in shambles at the moment. I want to say the merger is playing a role but it was a mess beforehand. No one is on the same page with information. The hiring process can be manipulative and misleading You will get moved due to "business need" The pay is significantly lacking comparative to the workload. I recommend keeping your distance until the dust clears with the merger

Explore other reviews about Discover

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Its a great place to work. A little challenging with the recent changes. Tuition reimbursment, insurance paid time off. Yearly bonus.

Cons

Its collections the call flow process.

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