Nice people, going through significant change - Director Discover Employee Review

3.0
Sep 26, 2024
Recommend
CEO approval
Business Outlook

Pros

Original culture was employee-centric, service-minded, lots of long term service, people enjoyed being there.

Cons

In merger talks with Capital One, new leadership doesn't seem to have same interest in employees. Hard to know what things will be like a year from now

Explore other reviews about Discover

5.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great training, shift differential, opportunities to excel in work

Cons

Dealing with difficult customers on a daily off an hourly basis. Frustration with computer programs leads to giving up

3.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Able to work from home, good benefits

Cons

Very stressful. Calls would come in nonstop with no time to take breather between calls. Pay is on the low end for what we have to deal with.

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