The worst! - Customer Service Representative Diversified Employee Review

1.0
May 30, 2023
Recommend
CEO approval
Business Outlook

Pros

They pay pretty well for as long as they let you keep your job.

Cons

This company is terrible. They can't even keep upper management in place for more than a few months at a time. They're too busy shipping jobs to India to care about people that have devoted years to the company.

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Diversified Response
2y
Thank you for sharing your feedback. Employee satisfaction and retention are important to us. We recognize that stable leadership is vital for a positive work environment and are actively implementing measures to ensure greater consistency in our management team. Regarding outsourcing, we are constantly evaluating our global talent needs while maintaining our commitment to a diverse workforce. We value the contributions of all our employees, regardless of their location, and aim to strike a balance that benefits both our company and our talented team members. Your advice is well-received, and we appreciate your call for a focus on more than just profit margins. We genuinely care about our employees and are committed to creating a supportive, inclusive, and fulfilling workplace for all.

Explore other reviews about Diversified

5.0
Apr 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Solid and Structured On-Boarding with good benefits.

Cons

Make mandatory learnings more job specific.

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Diversified Response
2mo
Wow, thank you so much for awarding us with a 5-star rating! We're thrilled to hear about your positive experience at Diversified so far. Your feedback is incredibly valuable to us, and it reaffirms our commitment to providing an exceptional workplace environment for our associates. At Diversified, we strive to create an atmosphere where every team member feels supported, empowered, and valued. It's wonderful to hear that you've found our workplace culture to be fulfilling and conducive to your success. We're truly grateful to have you as part of our team. Thank you once again for your glowing review!
3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

They do have decent resources to work with and the pay is decent.

Cons

They shut down our local office, leaving many of us more or less on an island. For onsite services, there isn't much upward trejectory.

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Diversified Response
3w
Thank you for taking the time to share your feedback and for your many years with Diversified. We're glad to hear that you've found the pay and resources to be positive aspects of your experience. Providing our teams with the tools and support they need to be successful remains an important focus for us. We also appreciate your perspective regarding career growth opportunities. While advancement paths can vary depending on role, location, and business needs, we are committed to supporting employee development and internal mobility and encourage employees to explore opportunities across the organization as they grow their careers. Thank you again for your feedback and for your continued contributions to Diversified.
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