Great Staff - Sales Associate/Keyholder Dollar General Employee Review

2.0
Mar 13, 2023
Recommend
CEO approval
Business Outlook

Pros

I loved my Co-workers, Assistant Manager, and Manager! They were all wonderful people and VERY hardworking. It was difficult to quit because of the friendships with all of them. The customers are largely friendly with many regulars. It is good place to gain experience and learn a lot about retail! Advancement is also very quick! The current Assistant Manager gained her role before 6 months on the job! There are plenty of opportunities available to those who would like them. District Management is also easy to work with and friendly. The work isn't difficult and it is enjoyable. Cash handling is pretty simplified and bank deposits are quick because the bank is close by. Also, very safe cash handling procedures that can be a little tedious but all to the benefit of safety. Many other safety measures. Awesome and accommodating Store Manager Phenomenal Assistant Manager

Cons

While the people are lovely, the job is more difficult than it should be simply because Corporate doesn't allow for enough pay to attract/keep employees, enough hours to have employees on hand at one time, and things fall behind rapidly to save Big DG money. The Store Manager has another responsibility to travel to bail out other stores that are behind while the Assistant Manager takes the bulk of the responsibility at the store, which turns to that person being buried in a never ending cycle of impossible catch up that trickles down to everyone being in a cycle of never ending and impossible catch up. The staffing/understaffing issue that saves Corporate so much money leads to prices not being changed properly so customers believe they're being overcharged, and they are according to the price tag but really it hasn't been changed yet, and angry people plus a bad reputation. It also leads to lack of cleaning as much as should be done, empty shelves as 1 person can't keep up stocking while the other runs and watches register, a backroom that is overwhelming and probably not safe despite the very best efforts, and disarray. There is an inability to catch up because of the lack of staffing/understaffing. It is very stressful. Also, the fresh truck deliveries are inconsistent and the Assistant Manager often gets called in hours early to put it away, again because 1 person is there and it is not possible to run the register while putting away a delivery of frozen/refrigerated food at the same time. There have been times that the store has had to lock up to put away fresh truck because no one was available to come in hours before their shift or on their day off to put away fresh truck. The store Manager and Assistant Manager have the bulk of the responsibility of stocking, a keyholder has the other portion. If they were allotted more pay and hours to pass out, even more hours to make having someone come in to stock along with the Manager, Assistant Manager, or keyholder even a couple of days a week it would improve work stress and the condition of the store enormously but Corporate must make millions or take money from management. It is quite impossible. Overall, the job was still my favorite that I have had since I was a kid. The people are lovely, customers are friendly, and it is a nice environment other than the game of impossible catch up. I can't count how many times I have looked at the Assistant Manager and asked, "Are you ok????"

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Dollar General Response
3y
While your perspective is unfortunate, we appreciate your feedback and will be sure to share this review with our internal team to improve our team roles in the future. Thank you!

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5.0
Nov 27, 2025
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Pros

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Cons

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1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

There will always be Dollar General stores

Cons

- Leadership is unclear, unfocused, unwilling to provide information, or support. It is all about their ego, being "right", and the good ole boys club. - Leadership is very performative and do not actually care for their employees wellbeing. They are looking for robots without lives. - Feedback is considered wrong and if you do not 100% agree with everything they say, you will be treated as though you committed a crime. They are interested in yes men only and will find a way to push employees out regardless of the validity. - Work life balance does not exist and org policies only apply to those that they like. They've chased all of their top talent away with terrible changes and framed it as a perk we asked for. - Every conversation, speech, memo, and email is fake and performative. They do not live what they say. - They copy every other retailer, are stuck in the past, and DEI was quietly eliminated to avoid the backlash like Target. - Facilities are outdated, broken, and cannot support the volume. If you like disgusting shared spaces, fake perks, and talentless leaders, this place is for you.

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