Pros
Providing incentives and rewards to its best drivers.
Cons
The company wastes an incredible amount of its drivers time Whenever they have to call in to resolve an issue. Scripted, apologies, and statements of “I understand“ from customer service representatives are exactly the same, no matter what the issue and are repeated over and over again. A simple.“Sorry about that, I’ll look into it“would an enormous amount of time. A second and probably more important problem is that drivers have no way of providing feedback about customers (customers are given the opportunity to provide feedback about drivers). Virtually every other gig business (Uber, AirB&B, etc.) provides the opportunity for its workers to evaluate the customer. If DoorDash did this, customers would be more likely to take the time to help drivers find them by writing instructions, and more likely to provide tips. This added balance in the driver/customer relationship is long overdue.