Mediocre experience at a company that makes questionable top-down decisions - Regional Merchant Lead DoorDash Employee Review

2.0
Feb 21, 2024
Recommend
CEO approval
Business Outlook

Pros

Good relationships Good opportunity to gather selling experience

Cons

Toxic work culture No room for growth Empty promises of growth Unattainable goaling that is inconsistent the org and within teams Job is 40% account management 60% net new selling (but solely goaled on selling net new accounts) Actual account management department within the org is a disaster Laid off hundreds of account managers in Nov'22 when there was a already a lack of account managers - the company was aware that this would affect its sellers' performance as the account management role would pour over into their day to day. Instead of lowering goaling expectations at that point, the org decided to increase goaling expectations quarter over quarter. Increasing client load while decreasing account management work force is a recipe for disaster as this ship continues to shrink.

Explore other reviews about DoorDash

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Able to improve while learning, thereby earning more as time goes

Cons

To have complete freedom you must be a platinum level driver. This really helps. 100 deliveries per month keeps the level.

2.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

- The company offers comprehensive benefits and is very well-established and professionally run. - The entire process is very standardized. Whenever there are questions or approvals needed, the response time is very fast. - The office environment is great.

Cons

- Extremely toxic culture on certain teams. Working late is basically expected, and if you are not constantly online or putting in extra hours, you may be labeled as “not committed” or “not proactive enough.” There is a lot of pressure to perform being busy rather than actually being effective. - Reorgs happen constantly, and every manager change feels like a warning sign. If you get moved onto a new manager’s team through a reorg and you are not one of “their people,” good luck. They may never fully trust you and can make your life miserable until you eventually leave or get pushed out. - Leadership is incredibly political. There is a lot of sucking up, favoritism, and clique behavior. Being good at your job is not always enough. I have seen capable people get pushed out very suddenly because they did not have the right relationship with leadership, while people with weak skills but strong political instincts and good “talking skills” continue to get rewarded. - Terrible environment for early-career employees. There is basically no real training, and very little patience for junior employees who are still learning. You are expected to figure everything out on your own, but at the same time, you may still be criticized for not already knowing things nobody ever taught you.

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