Great culture - Merchant Success Manager DoorDash Employee Review

4.0
Jun 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Job autonomy, no micromanaging. PTO is a pretty good amount and increases after 4 years at the company. Healthcare benefits are great. Overall culture is great.

Cons

Constant changes to processes that make it hard to keep up with day to day responsibilities. No clear career path, career growth is limited.

Explore other reviews about DoorDash

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

diverse environment, competitive salary, nice people

Cons

location should not be here

2.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

- The company offers comprehensive benefits and is very well-established and professionally run. - The entire process is very standardized. Whenever there are questions or approvals needed, the response time is very fast. - The office environment is great.

Cons

- Extremely toxic culture on certain teams. Working late is basically expected, and if you are not constantly online or putting in extra hours, you may be labeled as “not committed” or “not proactive enough.” There is a lot of pressure to perform being busy rather than actually being effective. - Reorgs happen constantly, and every manager change feels like a warning sign. If you get moved onto a new manager’s team through a reorg and you are not one of “their people,” good luck. They may never fully trust you and can make your life miserable until you eventually leave or get pushed out. - Leadership is incredibly political. There is a lot of sucking up, favoritism, and clique behavior. Being good at your job is not always enough. I have seen capable people get pushed out very suddenly because they did not have the right relationship with leadership, while people with weak skills but strong political instincts and good “talking skills” continue to get rewarded. - Terrible environment for early-career employees. There is basically no real training, and very little patience for junior employees who are still learning. You are expected to figure everything out on your own, but at the same time, you may still be criticized for not already knowing things nobody ever taught you.

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