I would pass on this one - Customer Success Manager (CSM) Drips Employee Review

1.0
Nov 11, 2025
Recommend
CEO approval
Business Outlook

Pros

100% remote. People are nice, but the product is weak.

Cons

Drips is an SMS Marketing tool that claims to be AI driven, but it is really a list of "If Then" statements and pre-scripted responses.

Explore other reviews about Drips

5.0
Dec 23, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Drips is an amazing place to work. The company truly values its people and has built a culture centered on collaboration, trust, and continuous improvement. Leadership is approachable, transparent, and genuinely invested in both employee success and company growth. Communication across teams is strong, and ideas are encouraged at all levels. There are real opportunities to learn, grow, and take ownership of your work. The team is supportive, hardworking, and fun to work with, which makes even challenging projects rewarding. Drips also does a great job recognizing performance and celebrating wins, both big and small. The company is innovative and forward-thinking, which makes the work feel meaningful and impactful. It’s clear that Drips cares about long-term success—for clients, employees, and the business as a whole.

Cons

Honestly, very few. As with any growing company, things can move quickly, but leadership does a great job keeping everyone aligned and supported through change.

4.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible, lots of autonomy, easy-going environment

Cons

Feel like you aren't a part of a team; lack of opportunity to advance

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