5y
Thank you for sharing your feedback on your time with us as a Senior Sales Advisor (aka Customer Experience Guide). While it shows you enjoyed some parts of your job, it is unfortunate to hear you were not pleased with other areas. As a company that is constantly growing and evolving, we listened to our employees feedback on how they can continue helping the high volume of customers and earning commissions without overworking. Revamping the bonus structure allowed us to continue put our customer first as we work together as a team. This also allows our teams to not constantly work past their scheduled times, however flexibility and dedication is needed especially during busier times. The more customers we help through the car buying process, the more opportunity for the entire team to win with a bonus incentive at the end. While bonuses are earned, they are also incentives for our employees which is why bonuses are paid during time of employment. Career pathing and advancement is still and will always be available to all our employees. While our time together has come to an end, we wish you the best of luck and hope your next employer offers the people, culture, salary and benefits you once shared with us.