Great pay and discounts, but toxic management culture - Guest Service Agent Drury Hotels Employee Review

1.0
Apr 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Great discounts when traveling. The company is very good pay wise offering higher rates and bonuses throughout the year

Cons

The way management treats employees is terrible if you aren’t in with them your life will be miserable every day you work. It’s like high school bullying all over again. This job genuinely makes you regret it and it’s never the guest sometimes can be demanding but the management is what will really take the biggest toll on your mental health.

Explore other reviews about Drury Hotels

5.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company, great training program, supportive coworkers, competitive benefits, remote work, clear expectations.

Cons

Hours aren't flexible at all even working at home.

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Wonderful place to work at no doubt

Cons

Didn’t really have any cons with this place

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