Pros
Tips were great, they made up approx 50% of my income. Made some great lifelong friends along the way. Great short-term/summer/college job for those that need a check and some cash.
Cons
Very cultish. You don't realize it until it slaps you in the face, took just over two years for that to happen to me. Empty promises for growth, no career stability, takes 7-10 years to be able to be an operator for a stand (very nice salary with enticing contingencies), where you can get fired at any time. While they let their OG franchisees continue to open franchised spots, their version of being fired is a buyout. Full-Time employees are overworked and underpaid. Zero benefits at all. I only got a $0.25 raise from when I started to when I quit. Impossible to support any type of spouse or child. Most of the management was a part of the franchisee's church group that he created. Unqualified people managing, will more than likely schedule you on many close-open shifts (we closed at midnight, didn't leave until 30-60 minutes after, get home around 1 am just to be back at work by 4:30 am.) I had to point out way to many things they did that were against labor laws, to my RM. Junk company for those wanting to grow within, unlivable wages until you get to Regional Manager (will take a minimum of 5 years on the very low end).