So Much Potential, But Merger Has Not Been Good - Sales Dynata Employee Review

The RN-SSI merger has been a mess. Due to system/tech integrations the quality of product and service have decreased, and thus client relationships have been severely damaged. As a sales rep, this makes it very difficult to sell the most expensive product/service in our industry. From an Operations standpoint, it has never been more difficult to complete a project. Sales and Ops job now is essentially to get yelled at by clients and escalate internally. Given how much red tape there is from the merger, escalations are slow and problems just get passed around like a hot potato. No one is accountable and therefore client relationships get strained. This has killed morale. From a pay standpoint, it is on the lower end of the industry. We have done multiple acquisitions over the years so we know this to be the case. The argument for that is that it is the largest and most recognized company in the space. If the product/service was the best I could see that, but that is no longer the case. Smaller/scrappier companies are now at a much better price point for our customers and are able to deliver the same level of quality and faster.