Dynata review - Customer Service Representative Dynata Employee Review

Working from home is one of the greatest aspects of our call center positions, and we are glad you enjoyed it. How and if respondents answer calls is never guaranteed, which is why we are restructuring our points system to account for this. We greatly appreciate your patience, as this can be one of the more difficult parts of cold calling. As for communication, our leaders aim to do their best to respond to messages in a timely manner. However, there is only so much our managers can do from a virtual capacity, especially given the ratio of call center agents to managers. This is why we have the additional automated troubleshooting system for backup. Thank you for your feedback and best of luck in the future.