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E*TRADE from Morgan Stanley

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Etrade lied - Customer Service Representative E*TRADE from Morgan Stanley Employee Review

1.0
Jan 5, 2024
Recommend
CEO approval
Business Outlook

Pros

Remote work from home . 10 hour days with 3 days off.

Cons

Not enough time to study for tests . I come from a finance background and the pace you are required to keep up is crazy. When you to to your job assignment you still do not know half of what is required of you . You are told to look it up in system but that’s not much help either. When I was hired was not told that my position would be a sales position . Everyday you have goals to reach , being the one that answers the calls to help solve problems or to just transfer you can not sale anything. Then you are told that if your goals aren’t met then your time off requests might not be approved due to performance . They also changed our vacation system where you have to bid on your time off and the person whom performs better will get those dates. It is not you ask and you get it. Now you have to return to office for 3 days and my office I’m assigned to is 3 hours away and I was told to commute, relocate , or resign no exceptions . Not so easy when your spouse also has a job and can’t commute or relocate .

Explore other reviews about E*TRADE from Morgan Stanley

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great salary, great management. Development is key.

Cons

Very grueling. Stressful. But it pays off.

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

It is a friendly work environment—at least at the Gilbert office. Colleagues are very helpful, and managers are highly supportive of your work. I enjoy working here; there is no office politics. The pay is good, and there are plenty of opportunities to transfer to different roles.

Cons

The new system is nowhere near as good as the old one; I don't know why we were forced to switch. Sometimes, even after you submit a workflow, the new system doesn't even show it. There are plenty of opportunities to transfer to other roles, but applications go completely unanswered. You have to contact HR, yet they barely seem to care. It’s essentially a call center; even though your colleagues are great, you never know if the next customer might ruin your entire day.

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