Pros
Great managers, for the most part the co-workers were great as well.
Cons
They pay is horrible for what you have to endure. The hours for scheduling are not good & you have to change your schedule every few months, without the possibility of keeping a schedule you like or sometimes even getting the one you desire. They cut your pay if you don't pass exams, which I understand but it is when you take the job that isn't divulged. The back to back to back phone calls from cx's are exhausting especially when you get reprimanded if you spend more than 30 seconds taking a breather between calls. Managers try to help but sometimes when you ask questions it takes 20 minutes to get an answer from them while you have a client on the line. overall, this job was horrible for my mental and physical health.