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E*TRADE from Morgan Stanley

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No Voice - Customer Service Representative E*TRADE from Morgan Stanley Employee Review

1.0
Feb 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Strong Brand Recognition: The firm benefits from a well-known, reputable name in the industry. Team Camaraderie: Many colleagues are supportive and foster a collaborative environment.

Cons

Lack of Transparency: Promotion criteria and performance metrics are not clearly communicated, leading to confusion about career progression. Unfulfilled Promises: Repeated assurances regarding raises and bonuses have not materialized despite consistently meeting or exceeding targets. Arbitrary Advancement: Newer employees with strong referral numbers are promoted over experienced staff, suggesting an overemphasis on a single metric rather than overall performance. Communication Breakdown: There is a significant disconnect between frontline feedback and management’s understanding, with critical information often coming through unofficial channels.

Explore other reviews about E*TRADE from Morgan Stanley

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

High pay for phone job.

Cons

Hard to hit top performance goals.

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

It is a friendly work environment—at least at the Gilbert office. Colleagues are very helpful, and managers are highly supportive of your work. I enjoy working here; there is no office politics. The pay is good, and there are plenty of opportunities to transfer to different roles.

Cons

The new system is nowhere near as good as the old one; I don't know why we were forced to switch. Sometimes, even after you submit a workflow, the new system doesn't even show it. There are plenty of opportunities to transfer to other roles, but applications go completely unanswered. You have to contact HR, yet they barely seem to care. It’s essentially a call center; even though your colleagues are great, you never know if the next customer might ruin your entire day.

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