Pros
Remote work, Unlimited PTO (within reason), Pretty good Pay
Cons
I have ADD, which I managed well for years until I sustained a traumatic brain injury in a car accident that brought many of those challenges back. One of the biggest struggles I face is note-taking: either I get caught up trying to figure out what’s important and miss everything, or I write so cryptically that it doesn’t make sense when I review it. Because of this, I often double-check things and ask for clarification — especially when it involves sensitive customer data. I do this out of respect for the process and the importance of getting things right. Unfortunately, this wasn’t received well by my team. I was frequently told to “just take better notes” and warned that if I asked the same question more than once, I’d risk being fired. This pressure became even harder to manage because there were no clear handbooks or process documentation — I was often directed to material written for an entirely different department. The expectation was to memorize or document everything myself, in an environment that didn’t support it. I worked hard to improve. I studied note-taking strategies. I practiced organizing my thoughts with journals and reflections. I dove into alternative ways to understand how things worked. I shadowed coworkers, hoping to gain a deeper understanding of how everything fit together. I tried everything I could to make up for the gaps in the resources and support I was given. Around the time a company-wide reorganization was happening — related to a large acquisition — I spoke with my manager about eventually transitioning into an Analyst role, as that aligned with my degree and long-term goals. I was met with resistance and told to focus only on my current role, with no encouragement to grow or develop. Not long after, I was placed on a Performance Improvement Plan (PIP). Ironically, the structure of the PIP finally brought some clarity. I began logging everything I did. I kept meticulous records. I kept my cryptic notes but reviewed them while the process was still fresh in my mind, gradually making them clearer and more useful. It took some getting used to, but the note-taking strategies I had studied began to help. I managed my customer load effectively and, for the first time, I felt like I was truly thriving. But in the end, it didn’t matter. I was terminated without any specific feedback about failing the PIP — just a vague statement that I “wasn’t meeting expectations.” If you’re someone with learning differences or neurodivergence, or if you’re hoping to grow into a more technical role here, I’d advise caution. There are good people at the company, but structurally, it lacks the support and clarity needed to help employees succeed — especially those who learn or communicate differently.