Good work, competent management - Senior Technician EAG Laboratories Employee Review

Thank you for the feedback. It is always welcomed and helps us continue to improve our work environment. We would like to offer clarification on the topics that were highlighted. We hire employees with a wide range of experience, from recent graduates to mid-career hires. Promotions are based on criteria, performance, interest, capability, and experience (through our company and previous work and leadership positions). Our workforce is required to follow standard procedures, but also to set-up equipment, prepare materials, analyze and interpret data, communicate with customers, and troubleshoot processes and equipment. The organization is focused on continuous improvement, so we actively engage in people development to include training, formal education, and job assignments/rotations. With respect to this facility specifically, we have on-site leadership that are engaged in daily activities. We also have corporate leadership that supports the site remotely. The pandemic prevented the normal site engagement, but as travel has resumed, so has their presence at our site. Ours is a healthy relationship, and the site leadership is empowered. We have an employee engagement team and a site leadership team committed to continuous improvement. The coffee, lunches, and gift cards are only a small part of the picture. Our human resources function is fully engaged and has active processes that evaluate things like salaries, promotions, job rotations, and feedback to help us identify improvement areas, develop action plans, and execute efficiently to continue to improve the work environment. All companies experience attrition, both voluntary and involuntary. Employee retention is a significant focus for our team. We would never state that an employee was not worthy of being part of our EAG family. Our retention continues to improve year over year, largely due to the efforts that were just described. These efforts are not short-term, but rather have become part of our culture. And, we remain committed to effective hiring, employee development and engagement, internal promotion, and retention. Thank you.