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ECI Software Solutions

Engaged Employer

Don't expect an average company to be anything but average. - Anonymous employee ECI Software Solutions Employee Review

3.0
Apr 30, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

My department was pretty generous with working from home. I had a good relationship with my team and my supervisors, and I felt good about the people I worked with directly and was (still am) invested in their personal lives. This job provided me a living wage when I most needed it, and it gave me some of the skills I needed to eventually move on to a better situation.

Cons

My only real gripes are the health benefits and the HR team. Other than that, ECi is a run-of-the-mill American corporate workplace. Health benefits so bad, I completely dropped all coverage. In fact, it was cheaper for me to pay for my child's broken bones and all seasonal illnesses out of pocket along with the tax penalty than to pay for the company's "benefits". The HR team is so mean that by the time I quit my job at ECi, I would avoid their part of the building and go out of my way to not walk by them in the halls. Even the most vague of conversations with them was like being stung by a hundred jelly fish. My personal perception is that the HR team does NOT like their employees and treats them as if they are a nuisance. The newer members to the team seemed fairly legit and knowledgeable to me, but the original three? Do not engage, for any reason, not even to ask questions. It took this team a month and a half after I quit to terminate my employment status with the 401k provider. That was a bummer. Another anecdote about this terrible team - I was a part of the company social committee for about a year. Right after the Dallas Police Department was attacked during a Black Lives Matter rally, the social committee held a company-wide social function with the purpose of raising funds for a charity. The committee chose, against opposition within the same committee, to donate proceeds to the Dallas Police Department. To this day, I cannot understand why the two HR team members sitting on the committee allowed this to happen. In my opinion, it is inappropriate for a company, privately owned or otherwise, to support a viciously divisive political stance, especially when there are other worthy, less contentious options. I never attended another committee meeting after that. To that point, if you are looking for diversity, this company is not the place for you. If you are anything other than white and heterosexual, you will have difficulty finding others similar to you at this company (to be fair, there are SOME). The recent Apax acquisition did bring two females to the C-Suite, but it will probably be some time before a change in mindset pervades the rest of the company. Like most companies, I suppose, you'll find a myriad of employees, many qualified, many unqualified. Like most companies, the executives' priorities do not align with their teams' priorities. Like most companies, executives are concerned about ROI and deadlines and are ignorant to (or separated from) the toll those things take on their teams' personal lives. Beware, if you join the marketing department, you will work overtime, you will be stressed, you will be confused, and you probably won't have fought successfully for a higher salary and other benefits.

Explore other reviews about ECI Software Solutions

5.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and work life balance. Leadership is personable and knowledgeable.

Cons

Other departments may not share the same culture. So this mostly reflects the finance department which has been my experience.

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ECI Software Solutions Response
2mo
Thank you for taking the time to write a thoughtful review! We appreciate hearing about your personal experience and are glad to learn that you enjoy our company culture and personable leadership team. We care deeply for our employees and as such, we are happy to hear that you appreciate all that ECI has to offer. Thank you for all you do to help make ECI a Great Place to Work.
3.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Work remotely, potential to move around within company

Cons

Lots of corporate time wasting, where nothing seems to function efficiently because there’s too many higher-ups hired to “oversee” or manage nothing. Seemed like they were so committed to selling the mission and vision to employees that they took no time to focus on improving the products to actually have long term value.

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ECI Software Solutions Response
1mo
Thank you for taking the time to provide us with feedback. We are pleased to hear that you appreciated working remotely during your time at ECI. However, we regret that your experiences with us did not meet your expectations, particularly regarding the efficiency of our internal management structures and the alignment between our product development and customer feedback. We are dedicated to improving and as such, we will explore our options for advancement moving forward. We wish we had the opportunity to resolve these concerns while you were employed, however, we appreciate your feedback now. We wish you the best.
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