Good and Bad and More Bad the past few years - Software Support ECI Software Solutions Employee Review

KPI focused to the point of confusion. They use an employee scorecard and rank each employee. KPI's are the same for every software ECI owns, big or small, disregarding the individual challenges of each software. The case resolve goal is the same for all of them. Easy software or hard software. And its not really a goal. You have to make your numbers. It's luck of the draw if you get hired into a software where you can actually make all of your KPI requirements. And be prepared to see yourself ranked at the bottom if your helping them support a large software. Clap for the people at the top working in the easy software. There are major flaws in the scorecard. It's not fair at all. Employees are pitted against each other. We don't even want to help each other now. No credit given for helping train up the new employees unless the training is like a half of day long. Which is impossible because management wont take people away from resolving cases day after day for real employee training. It pretty much fend for yourself with hardly any training materials. Anyone who ever knew the software already left anyway. There's no dedicated training staff. It's a fail, fail situation. You can work remote full time if you were hired remote - even if your not meeting your numbers. But if you live kind of near an office you have to work from the office until you make all of your numbers. Even if there's no one from your same software in the office. It's pretty childish. It's like punishment for not making your KPI's but the punishment only applies to certain people. It's just another example of unfairness that management is oblivious to. All in all, ECI used to be a great place to work. But the focus on people has dropped from the top priority to the bottom of the list. If you get interviewed, make sure it's with an easy software so you can make your numbers and not stress out all the time. Avoid the software where people are ranked at the bottom of the scorecard. They do have a free mental health mental day. But they made some of support work anyway. Everyone else in the entire company got the day off. Thats about how support is treated in any situation.