Customer service crash course - Admissions ECPI University Employee Review

Hands on experience and wide range of technologies to learn about

Starting pay a bit low

Select coworkers and departmental peers were fantastic to work with, highly collaborative, resilient, and dedicated professionals doing their best under difficult circumstances. The core mission of supporting adult learners is incredibly fulfilling.

The organizational culture at corporate headquarters is highly political and intensely protective of the status quo. There is a pervasive tendency among long-term staff to actively resist modernization or the adoption of standard industry practices. Outdated, inefficient processes are deliberately preserved to safeguard individual roles, even when those workflows directly degrade the student experience. Furthermore, executive leadership focuses heavily on internal politics, insular dynamics, and hyper-monitoring granular KPIs rather than student outcomes. This has created a highly reactive and psychologically unsafe environment characterized by a systemic rejection of external expertise. Outside talent recruited to modernize operations is regularly alienated, targeted, or terminated if they do not completely file and rank within the insular corporate hierarchy. Talented professionals who champion necessary compliance or operational updates face retaliatory pushback from senior management, resulting in a notably high turnover rate among external hires. Compensation is also far less competitive for the level of administrative strain expected.