Toxic Environment - Admissions Advisor ECPI University Employee Review

2.0
Jun 20, 2017
Recommend
CEO approval
Business Outlook

Pros

Let me preface this by saying I'm a current Admissions Advisor here and was aware that this was a sales job when I jumped in. I've worked in higher education for years now and I assumed this would be a typical admissions rep position. Lots of selling, cold calling, handling documents, participating in recruitment events, lots of working with students, the usual. The expectations at the beginning of this job were very clear. My Director was very good at laying out the description of the position and it seemed fairly straightforward at the time. My interview with the director went well and I continue to get along great with my supervisors and co-workers. Also, helping students achieve their goals is rewarding. However, my pros are few with this job. My Director is very helpful and committed to training her team which is a rare gift for some companies. My admissions team are also great folks who don't mind going out of their way to help you with a student or situation. The teachers and program directors are professional as well as committed to the success of the students and work well with the admissions team.

Cons

This is a sales job without ANY of the perks of being in sales. No room for advancement (though they like to dangle it in front of you to keep you on). No real pay growth or even a bonus; minimal benefits; INTENSE micro-managing (I literally get an email or phone call every 10-30 minutes about something my Director wants to question/criticize/critique/ or hound me for; VERY long hours; no flexibility in schedule for sick days/vacation/emergencies; no encouragement or opportunity for professional growth; no encouragement any where; co-workers all hate their job.

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5.0
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Pros

Hands on experience and wide range of technologies to learn about

Cons

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1.0
Jun 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Select coworkers and departmental peers were fantastic to work with, highly collaborative, resilient, and dedicated professionals doing their best under difficult circumstances. The core mission of supporting adult learners is incredibly fulfilling.

Cons

The organizational culture at corporate headquarters is highly political and intensely protective of the status quo. There is a pervasive tendency among long-term staff to actively resist modernization or the adoption of standard industry practices. Outdated, inefficient processes are deliberately preserved to safeguard individual roles, even when those workflows directly degrade the student experience. Furthermore, executive leadership focuses heavily on internal politics, insular dynamics, and hyper-monitoring granular KPIs rather than student outcomes. This has created a highly reactive and psychologically unsafe environment characterized by a systemic rejection of external expertise. Outside talent recruited to modernize operations is regularly alienated, targeted, or terminated if they do not completely file and rank within the insular corporate hierarchy. Talented professionals who champion necessary compliance or operational updates face retaliatory pushback from senior management, resulting in a notably high turnover rate among external hires. Compensation is also far less competitive for the level of administrative strain expected.

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