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EF (Education First)

Engaged Employer

Great for living in a country with favorable exchange rates - Teacher EF (Education First) Employee Review

1.0
Jun 2, 2016
Recommend
CEO approval
Business Outlook

Pros

Set your own schedule. Fairly easy in that you don't have to create coursework (for the most part).

Cons

Although you are a contracted employee, this company is structured like you are on salary and making a decent wage. There are tons of rules and regulations and the company bombards your inbox with notifications and rule changes/updates. Also, they monitor you pretty heavily and will offer criticisms and warnings much more than encouragement. The students never seem to know how the platform for learning works and there are no checks to keep beginner students from taking advanced-level coursework or from a student requesting a custom class of something inappropriate (like editing their papers/emails). They care only about the bottom line, whether students are buying more courses, and that's why this class feels more like customer service than teaching. Speaking of service...it feels like teachers, especially in group classes, are more technicians than teachers. The amount of technical issues that aren't pre-screened because they use outdated adobe technology is astounding. I must've spent 10 percent of my time at EF just guiding a student on how to connect their microphone. There are some good people working at EF but the company as a whole is outdated and in need of a serious revamp. If you're living in SE Asia it can be lucrative but the pay rates are a joke anywhere outside of that. They don't value their teachers. Avoid this company.

Explore other reviews about EF (Education First)

5.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Good training, good communication especially for a remote position, flexible, great management

Cons

Scheduling and staffing effectively could be challenging due to unpredictable nature of emergency response, which caused both understaffed shifts and overstaffed shifts. In addition, phone-based customer service can be emotionally challenging - customers in stressful situations can often be difficult to deal with.

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EF (Education First) Response
2mo
Hearing that the training, communication, and management stood out, especially in a remote setting, is really meaningful. Thank you for sharing! As you mentioned, the nature of emergency response is inherently unpredictable. Our phone-based support in high stress situations can be central to defining the experience for travelers, and the people who handle it are a big part of that. We’re proud of the team you were part of and hope the skills you built here continue to serve you well.
1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Well structured, comprehensive formal training. Perks and benefits

Cons

Once training is done, you’re pretty much on your own to figure things out. The weekly meetings with your manager end. You spend all day on the phones and there’s not a whole lot of interaction or collaboration going on in the office or across your team. At the end of the day it is a job and the perks and benefits are nice (travel). It just seemed social interaction of any kind, even to ask questions, was discouraged and in fact was viewed as distracting. The cold calling just gets to be tiring after a while, making it hard to stay at the job for longer than 1-2 years. Good entry level sales job, though.

1
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EF (Education First) Response
18h
Thank you for sharing this reflection on your time as a Tour Consultant in Boston. We're glad the training and benefits were highlights, though we believe strong onboarding is just the beginning when it comes to manager availability and team collaboration. We appreciate you sharing that it didn't carry through in the way it should have. Please don't hesitate to reach out to hr.us@ef.com if you'd like to share more. We wish you the best in what comes next.
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