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EF (Education First)

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EF (Education First) reviews

A fun and challenging work environment. - Senior Tour Consultant EF (Education First) Employee Review

4.0
Feb 16, 2014
Senior tour consultant
Recommend
CEO approval
Business Outlook

Pros

Travel--bottom line is the best perk of the job. Amazing benefits, fun getaways and in-office competition that drive success with awards too! A company that is pioneering the customer experience and evolving educational travel to be the international leader.

Cons

Finding the right fit for the job can be difficult and it makes the company appear to have high turnover. This has improved in the last two years. If you work hard, you'll do well but you have to work hard and that means putting in a lot of extra time. Not a 40 hr a week gig.

Explore other reviews about EF (Education First)

5.0
Apr 22, 2026
On tour support coordinator
Recommend
CEO approval
Business Outlook

Pros

Good training, good communication especially for a remote position, flexible, great management

Cons

Scheduling and staffing effectively could be challenging due to unpredictable nature of emergency response, which caused both understaffed shifts and overstaffed shifts. In addition, phone-based customer service can be emotionally challenging - customers in stressful situations can often be difficult to deal with.

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EF (Education First) Response
2mo
Hearing that the training, communication, and management stood out, especially in a remote setting, is really meaningful. Thank you for sharing! As you mentioned, the nature of emergency response is inherently unpredictable. Our phone-based support in high stress situations can be central to defining the experience for travelers, and the people who handle it are a big part of that. We’re proud of the team you were part of and hope the skills you built here continue to serve you well.
1.0
Jul 7, 2026
Tour consultant
Recommend
CEO approval
Business Outlook

Pros

Well structured, comprehensive formal training. Perks and benefits

Cons

Once training is done, you’re pretty much on your own to figure things out. The weekly meetings with your manager end. You spend all day on the phones and there’s not a whole lot of interaction or collaboration going on in the office or across your team. At the end of the day it is a job and the perks and benefits are nice (travel). It just seemed social interaction of any kind, even to ask questions, was discouraged and in fact was viewed as distracting. The cold calling just gets to be tiring after a while, making it hard to stay at the job for longer than 1-2 years. Good entry level sales job, though.

1
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EF (Education First) Response
9h
Thank you for sharing this reflection on your time as a Tour Consultant in Boston. We're glad the training and benefits were highlights, though we believe strong onboarding is just the beginning when it comes to manager availability and team collaboration. We appreciate you sharing that it didn't carry through in the way it should have. Please don't hesitate to reach out to hr.us@ef.com if you'd like to share more. We wish you the best in what comes next.
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