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      EF (Education First)

      Engaged Employer

      EF (Education First) reviews

      Not set up to be a software company - Program Manager EF (Education First) Employee Review

      3.0
      Mar 17, 2021
      Program manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people who just get on with things despite lack of direction.

      Cons

      Software delivery is not something the leadership seems to be bothered about. Unrealistic deadlines are constantly made up and the team is put under pressure to meet these deadlines. When the deadlines are missed, there is a shrug of the shoulders and a new made up date is made up and the pattern continues. As a result corners are cut to try and meet the unrealistic timeframes. When presenting evidence, metrics, etc to provide realistic dates you are met with confusion and ignored.

      Explore other reviews about EF (Education First)

      5.0
      Apr 22, 2026
      On tour support coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good training, good communication especially for a remote position, flexible, great management

      Cons

      Scheduling and staffing effectively could be challenging due to unpredictable nature of emergency response, which caused both understaffed shifts and overstaffed shifts. In addition, phone-based customer service can be emotionally challenging - customers in stressful situations can often be difficult to deal with.

      avatar
      EF (Education First) Response
      2mo
      Hearing that the training, communication, and management stood out, especially in a remote setting, is really meaningful. Thank you for sharing! As you mentioned, the nature of emergency response is inherently unpredictable. Our phone-based support in high stress situations can be central to defining the experience for travelers, and the people who handle it are a big part of that. We’re proud of the team you were part of and hope the skills you built here continue to serve you well.
      1.0
      Jul 7, 2026
      Tour consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Well structured, comprehensive formal training. Perks and benefits

      Cons

      Once training is done, you’re pretty much on your own to figure things out. The weekly meetings with your manager end. You spend all day on the phones and there’s not a whole lot of interaction or collaboration going on in the office or across your team. At the end of the day it is a job and the perks and benefits are nice (travel). It just seemed social interaction of any kind, even to ask questions, was discouraged and in fact was viewed as distracting. The cold calling just gets to be tiring after a while, making it hard to stay at the job for longer than 1-2 years. Good entry level sales job, though.

      1
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