Pros
EF is a company full of interesting, ambitious people who are motivated by a passion for their work, a love of all things travel, and a compulsion to sharing those feelings with anyone who will listen. There is a commitment to a "work hard; play hard" company culture as evidenced by the crowd of coworkers at the office bar at the end of a long day. Opportunities for travel, professional development, and built-in friendships are highlights. Role Specific: As a customer-facing position, there are several opportunities to travel internationally throughout the year. The bonus is uncapped! You learn more about the company in this role than any other because you see every piece of a tour, from the broadest strokes to the smallest detail. We have an incredible team dynamic based on mutual trust, respect, and friendship that extends to every aspect of the job as well as outside work.
Cons
The flat corporate structure that makes it possible to have a face to face conversation with a senior executive about a problem you want to fix as an entry level employee also makes advancement within the company difficult, as there are only so many management and senior level positions to strive towards. You could also find better pay elsewhere, but maybe not the opportunities for growth and professional development (or the other perks of course!). Moving around in the company can feel a little bit political sometimes. Role Specific: The TSS role is a grind, make no mistake. You will answer a lot of phone calls, you will follow up on those calls, and you will be held to high standards for everything from sales to service to account management, and then you will answer more phone calls. In peak seasons it can get monotonous unless you can find ways to mix it up and keep yourself engaged and motivated.
