Pros
My supervisors and my coworkers were great to work with. I worked the second shift and we got along like family. They constantly fed us. Most of the time it was the big-wigs leftovers but they were good leftovers. They didn't harass you about the amount of time you spent on the call with a client or service provider.
Cons
The computer systems were terrible. They were very slow and had all kinds of errors. If you were trying to enter your notes, they would throw calls at you and sometimes it would be several hours before you could document your calls and you may not remember what was said or done. They started out giving you incentives with a good QA score and attendance. They took the attendance incentive away. When you work in a call center, incentives for coming to work is huge. The pay was poor for the job you were required to do. The medical insurance was so high I couldn't afford it on my salary. I put in for several positions there and I never heard a word but I'd look up and they would have hired someone from the outside who had no experience with this type of work.