Pros
The benefits and the pay are GREAT for the position. There is an employee clinic that you and your family can use. It's free, and when I was there, the maintenance medications that were non narcotic were free as well. It's a great savings.
Cons
The customer service managers are intimidated by anyone that is outgoing/go-getter and/or different. They are DEFINITELY not pro LGBT, and work to get them out of the company. Since it's a utility, when they say MANDATORY overtime, they mean it. There is no notice to the overtime. If it's 30 minutes before your shift is over, and it starts raining, you are there until whenever the managers see fit. It's not a great position if you have a family, or if you don't have an awesome support system for kids (if you have them).