Application Engineer - Application Engineer EPLAN Employee Review

2.0
Sep 16, 2023
Recommend
CEO approval
Business Outlook

Pros

Best industrial control design software in the industry. Opportunity to Travel (at the beginning of your career). Many customers have very deep and interesting problems to solve. Trade shows (e.g. Rockwell Automation Fair, Automation Express)

Cons

Chaotic management (assignments given at the last minute. Managers travel A LOT between offices and Germany. Plans change but information is slow to get to those in the trenches. You will be put on and pulled off a task in the blink of an eye without knowing why) Terrible communication (Unending meetings of people congratulating themselves in unending monologues, but little substance. Actual operational information that could be useful is withheld until it's too late. There is a constant push and pull between the three offices in the US, but management will typically deal with whatever is literally in front of their faces first. Customer requests are not communicated or understood by sales, so there is a lot of rework) Poor feedback (Unless you do something horrific like swear at a customer you will not know how you are doing until the year end assessments, which are always late and clearly written at the last minute. There are not any objective KPIs on which to base evaluations, only averaged customer responses. Management is very focused on the sales staff and to fill in their knowledge gaps about the applications engineers they have a tendency to listen to what the sales staff says.) Poor office software and skills (for a software company, it's embarrassing how bad the office software practices and general PC skills are. There is a TON of manual work that the parent company refuses to automate and the IT department is run by a sister division that has no idea (or care) what EPLAN does. Multiple antiquated pieces of tech do not talk to each other. What's really painful is when you go to headquarters and see the German colleagues HAVE automation and software that connects and are supported by a responsive IT department) Training (Minimal and chaotic. The products are crazy powerful, but you will have little to no shot of learning it to full potential on your own. However, since the US office is a satellite office and focused on sales, management doesn't have a good handle on how to train people on using the software beyond the introductory class level. Every once in a while, there are training sessions for office processes (e.g. how to deliver a powerpoint presentation) and there is a yearly new version assessment, however you don't really learn the new features as much as study trivia for a multiple choice test. It's also confusing why some colleagues get chosen for special training and others don't. Typically, these special trainings aren't recorded, so those who don't attend can't benefit. The more senior colleagues have all learned EPLAN on the fly or on the job and are usually too busy to show anything. Again, if you want to learn EPLAN (and your job), you are on your own. Career advancement ( Don't get stuck being a Support Engineer, you will never get out of it and then you will burn out. There is no clear path on how to advance. There are no tests or internal interviews. Sometimes they promote people in a batch. The salary increase is a few points above COLA)

Explore other reviews about EPLAN

5.0
Apr 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Diversity of Customers and Engagements. Working for a global market leader, with a startup mentality.

Cons

The onboarding process maybe be a little bit rocky.

5.0
Mar 16, 2023
Recommend
CEO approval
Business Outlook

Pros

EPLAN and our sister company Rittal support our current 60,000 customers around the globe daily in their ongoing effort to produce control panels for every major vertical market using electricity. EPLAN and Rittal do this by not only supplying best of class products, but by ensuring that those products are supplied complete with accurate product meta data, which thereby they may more easily be employed in conjunction with our advanced design engineering systems and automated manufacturing automation technologies. Our suite of solutions bring our customers a highly competitive advantage via optimized design and manufacturing accuracy. The breath and scope of our customer's value chain is the sole focus of our passion. We are constantly searching for technology with which to drive our wholistic solutions forward so that the developing needs of our customer base are squarely met and they thereby lead their respective industries from the Vanguard.

Cons

Being at the front means that you often have to wield a machete which is hard work when you are making your way through the jungle in search of the next level of technology. Finding the right people for that kind of effort is hard sometimes and in some positions we are understaffed. These are the pains of fast growth. You might need to wear a couple of hats that perhaps were not in your job description, but we welcome people who are ready to engage to the team when they get here. Team mates help out. Heck, how else do you keep it fun and continue to learn?

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