IT staff is exhausted - Anonymous employee ES3 Employee Review

Emergencies never end, generally 1 or more per day. Stress of production problems or emergency projects never end. Any planning beyond 3 days is pointless. Management expects us to hit dates during periods of utter crisis (systems down for half day, several critical staff quit). Staff must do 55 to 65+ hour weeks to keep systems and company afloat (at least for last 18 months) All the above is 'normal' and the way things get done.