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ESL Federal Credit Union

Engaged Employer

Great Benefits a Trade Off for Stressful Environment - Member Service Representative ESL Federal Credit Union Employee Review

3.0
Dec 23, 2012
Recommend
CEO approval
Business Outlook

Pros

The benefits at ESL were fabulous - health coverage (well, at least this year) was great because of the low cost to employee for top notch coverage. Training was very thorough for my position.

Cons

It was not honestly disclosed during the interviews and training sessions that a branch position is 100% sales based. No matter how much management tells you it's acceptable to be under goal as long as the members are happy - when it comes down to month end, you get your butt handed to you if you don't make it. You can get kudos from the members all day long, but look out if you fall below goal. ESL is good at 'dangling carrots' to get results, but if you have any sense of decency, you see through it pretty quickly. I found that my sense of right and wrong was tested by the need to meet goals to satisfy management. I loved helping my members, but could not in good conscience 'force' loans or long-term products to people simply to make myself look good. I found another job that truly allows me to help people without having to make myself look big for my boss' benefit. Less stress + not compromising my values = happier person.

Explore other reviews about ESL Federal Credit Union

5.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

They are very welcoming and understanding that you’re new.

Cons

Fast paced environment and members can cause stress.

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ESL Federal Credit Union Response
1mo
Caring about our employees is at the heart of what we do. Thank you for sharing your experience!
2.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people to work with.

Cons

No growth opportunities. Contribute to the Growth of the company and take on more work and management doesn’t promote.

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