Great company with potential, but leadership requires restructuring - Manager EXL Service Employee Review

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Highly collaborative offshore partners who are genuinely invested in supporting a startup environment. Company’s onboarding process stands out as the most seamless and effective I’ve seen.

Cons

The CM nurse team leader demonstrated toxic leadership. Communication was often disrespectful, access to essential tools was inconsistently provided, in a bid to sabotage- and meetings frequently turned into “gotcha” moments. She demanded loyalty- miss that, and you’ve got a target on your back. She also spoke negatively about other leaders within a small inner circle, a tactic that seemed aimed at consolidating influence. These behaviors contributed to a broader culture of blame and toxicity and high turnover where staff felt the need to operate with constant caution.

Explore other reviews about EXL Service

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Top company for the growing engineer

Cons

Easy to be missed if you don’t push

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paycheck clears, that’s about it.

Cons

Started off with supportive leadership, teamwork and opportunities to grow. At the start of this year, entire department went toxic. Leadership stopped communicating, people getting fired, threats that you would get fired, being told that they are “reducing workforce” in august, creating ridiculous metrics that were impossible to meet due to their own bad technology. Coworkers started getting mental and physical health issues trying to keep their jobs, and many are trying to leave. I have never seen such a toxic workplace in my 30 years of employment in this industry.

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