It was a great experience and I am esteemed to be a part of such organization - Customer Care Executive EXL Service Employee Review

5.0
Sep 13, 2011
Recommend
CEO approval
Business Outlook

Pros

-Flexibility for the work hours. -Job Rotation- agents are shifted to other sub projects so that they get chance to learn other process. -Regular Pay (even during the recession EXL was a regular payer they never delayed to cut the salary of the their employees. -Recognition. -Cash Benefits. -Facilities. -Regular feedback. -Human touch.

Cons

-under pay to the new talents. -cab facility absent. -some times the information to be sent to the higher authority get complex.

Explore other reviews about EXL Service

5.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good experience with big clients

Cons

Hikes arent that great !

1.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Location, building amenities, nice view

Cons

Pay is terrible.. work load increases but pay stays the same. Ten cent or less pay increase every year. No room for advancement. A lot of favoritism in office, management trains new hires incorrectly and employees have to Pick up the slack. There is no respect in office from management to employees. No assistance from management. You get talked at , not talked to like an adult. Management will clock you out if you go over a minute of your 15 minute break, you are expected to tell management when you are going to the restroom and they will contact you while in bathroom. Policies are not followed.

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