Growing company that has dedicated mangers to the business - Anonymous employee EXL Service Employee Review

4.0
Oct 7, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Minimal Supervision, job security. Once placed at client's site, you may find the work boring or interesting. However, the team that you work with are amazing, and even though challenging opportunities arise, everyone work as a team to achieve success. Benefits are decent, bonuses are average and promotions are given when client attainment is achieved and excellent work is done to increase resources at the client. Senior management is approachable.

Cons

You have to create your own direction. You are told nothing beyond the basic, anything else you need to know its like pulling teeth to get the information especially when it is beneficial to you.

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5.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good experience with big clients

Cons

Hikes arent that great !

1.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Location, building amenities, nice view

Cons

Pay is terrible.. work load increases but pay stays the same. Ten cent or less pay increase every year. No room for advancement. A lot of favoritism in office, management trains new hires incorrectly and employees have to Pick up the slack. There is no respect in office from management to employees. No assistance from management. You get talked at , not talked to like an adult. Management will clock you out if you go over a minute of your 15 minute break, you are expected to tell management when you are going to the restroom and they will contact you while in bathroom. Policies are not followed.

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