Smart people, but company needs to change significantly to stay relevant - Anonymous employee EXL Service Employee Review

2.0
Feb 4, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Smart people, want to make a difference for clients. Although a large organization, the company still has an entrepreneurial feel.

Cons

Founders and old relationships still rule the organization. Internal blockers to change continue to persist in a time of critical change. Some key leaders don't follow the core values of the organization and its employees and expect it will result in talent loss.

Explore other reviews about EXL Service

5.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good experience with big clients

Cons

Hikes arent that great !

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paycheck clears, that’s about it.

Cons

Started off with supportive leadership, teamwork and opportunities to grow. At the start of this year, entire department went toxic. Leadership stopped communicating, people getting fired, threats that you would get fired, being told that they are “reducing workforce” in august, creating ridiculous metrics that were impossible to meet due to their own bad technology. Coworkers started getting mental and physical health issues trying to keep their jobs, and many are trying to leave. I have never seen such a toxic workplace in my 30 years of employment in this industry.

See reviews by: Helpful|Rating|Date|All