I wish it had never happened - Senior Customer Service Representative EXL Service Employee Review

1.0
May 7, 2012
Recommend
CEO approval
Business Outlook

Pros

It's a job. It came at a time of a layoff and the alternative was to not have a paycheck and not have steady employment. We were handcuffed to the company as part of a transition from our previous employer. I am sure that the growth potential is there for people who are interested in working in a service environment, but those looking for a company to provide a home, this doesn't seem to be it.

Cons

Micromanaged. We were transitioned from a previous employer, so we either took the job or we took nothing. I can't really get into the cons without seeming ungrateful, particularly at a time of low employment, so I will reserve my cons.

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5.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good experience with big clients

Cons

Hikes arent that great !

1.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Location, building amenities, nice view

Cons

Pay is terrible.. work load increases but pay stays the same. Ten cent or less pay increase every year. No room for advancement. A lot of favoritism in office, management trains new hires incorrectly and employees have to Pick up the slack. There is no respect in office from management to employees. No assistance from management. You get talked at , not talked to like an adult. Management will clock you out if you go over a minute of your 15 minute break, you are expected to tell management when you are going to the restroom and they will contact you while in bathroom. Policies are not followed.

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