Not an employee-centric company. Work only if you feel you are comfortable following a set of rules without using logic! - Corporate Trainer EXL Service Employee Review

2.0
Jun 6, 2012
Recommend
CEO approval
Business Outlook

Pros

1. Company has a brand name. 2. Infrastructure is impressive.

Cons

1. Transport facility is haywire! 2. Management seems to be non-existent when it comes to understanding the employees needs. 3. Rules and regulations are too stringent. Like : the non camera phone policy which boldly underlines the management's lack of trust on their employees. 4.Poor employee retention policies. 5. Poor compensation. 6. Outdated software. MS Office Excel is still used, instead of Sql which could have made life simpler and database better. 7. Higher management seems to lack " compassion" , and misunderstands the true meaning of professionalism!

Explore other reviews about EXL Service

5.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good experience with big clients

Cons

Hikes arent that great !

1.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Location, building amenities, nice view

Cons

Pay is terrible.. work load increases but pay stays the same. Ten cent or less pay increase every year. No room for advancement. A lot of favoritism in office, management trains new hires incorrectly and employees have to Pick up the slack. There is no respect in office from management to employees. No assistance from management. You get talked at , not talked to like an adult. Management will clock you out if you go over a minute of your 15 minute break, you are expected to tell management when you are going to the restroom and they will contact you while in bathroom. Policies are not followed.

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