Good learning opportunities and huge dependencies to get work done. - Manager-Operations EXL Service Employee Review

3.0
Dec 27, 2017
Recommend
CEO approval
Business Outlook

Pros

Flexibility with working hours and responsibilities given to manage sites and accounts. If you are fortunate to have a good manager then you can expect better support.

Cons

Lack of recognition if not in Noida or in core operations. No rewards and recognition for technology operations staff in non-NCR sites especially in South.

Explore other reviews about EXL Service

5.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good experience with big clients

Cons

Hikes arent that great !

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paycheck clears, that’s about it.

Cons

Started off with supportive leadership, teamwork and opportunities to grow. At the start of this year, entire department went toxic. Leadership stopped communicating, people getting fired, threats that you would get fired, being told that they are “reducing workforce” in august, creating ridiculous metrics that were impossible to meet due to their own bad technology. Coworkers started getting mental and physical health issues trying to keep their jobs, and many are trying to leave. I have never seen such a toxic workplace in my 30 years of employment in this industry.

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