Service delivery - Anonymous employee EXL Service Employee Review

2.0
Aug 31, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Exposure to Incident Management & Process Business

Cons

Not Good Quality of Work in Service Delivery Role Poor Management, No Capability Development & Learning

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EXL Service Response
7y
Thank you for your feedback. We work with industry leaders across the globe and offer our people exciting roles as well as horizontal and vertical growth. We invest significantly in providing training opportunities to our people through our internal industry and domain academies, including digital academy. You may like to reach out to your business leader or HR leader to understand more about training opportunities available on EXL’s e-learning platform. We also organize web based workshops and webinars throughout the year.

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5.0
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CEO approval
Business Outlook

Pros

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Cons

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2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paycheck clears, that’s about it.

Cons

Started off with supportive leadership, teamwork and opportunities to grow. At the start of this year, entire department went toxic. Leadership stopped communicating, people getting fired, threats that you would get fired, being told that they are “reducing workforce” in august, creating ridiculous metrics that were impossible to meet due to their own bad technology. Coworkers started getting mental and physical health issues trying to keep their jobs, and many are trying to leave. I have never seen such a toxic workplace in my 30 years of employment in this industry.

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