Good Company to work with but bad paymaster - Anonymous employee EXL Service Employee Review

3.0
Dec 8, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

For Learning, it is a good company.

Cons

Individual wealth management is very poor. Not employee-centric but only client-centric.

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EXL Service Response
6y
Thank you for your feedback. As a company, our most important asset is our people. Our HR practices include reviewing our compensation structures periodically and aligning our hiring and performance increases to relevant market data. We also do bench-marking on a regular basis that show we are quite aligned and for those areas where we are not, we formulate a long-term plan for the same.

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5.0
Apr 8, 2026
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CEO approval
Business Outlook

Pros

Good experience with big clients

Cons

Hikes arent that great !

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paycheck clears, that’s about it.

Cons

Started off with supportive leadership, teamwork and opportunities to grow. At the start of this year, entire department went toxic. Leadership stopped communicating, people getting fired, threats that you would get fired, being told that they are “reducing workforce” in august, creating ridiculous metrics that were impossible to meet due to their own bad technology. Coworkers started getting mental and physical health issues trying to keep their jobs, and many are trying to leave. I have never seen such a toxic workplace in my 30 years of employment in this industry.

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