Isolated good teams among a pool of toxic, unprofessional, incapable and psychoyic mid/senior level leadership - Anonymous employee EXL Service Employee Review

2.0
Dec 20, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some teams really do great work in terms of quality/cutting edge Payscale is not in the bottom, has been better than Axtria, MuSigma etc at entry level Amazing Sales leaders, the sales/BD team is actually pretty good. The win accounts and also used to give results ( some verticals like banking and Health still do and are unbeatable within services industry) If you're an IIT-IIM: Join, you are the fav child

Cons

This is function specific but 80% of all this is true throughout the firm barring a handful of exceptions Low on morality, there have been a large number of incidences in the organization where people have promoted their reportees out of personal reasons and also held promotion for personal reasons, a few such incidents are a Manager promoting his/her junior and then marrying him/her, managers threatening to have their love interests promoted or they will hold promotions for performing team members People resign multiple times a year to get fast track promotion, the behaviour is promoted as employees are actually told " Paper daal de, toh main hike de dunga". This behaviour is not limited to Analysts its exhibited by SAVP, AVP, VP and SVP time and again People are expected to leave in a few years and thats the business model the firm also follows Harassment is invisible but present abundantly, be it leering men staring at female employees, harrassment cases, low level politics ( threatning to put on to pip just coz you will not say "I dont think that is a good idea" or "No I will not promote him/her coz you like him/her personally") If you're NOT an IIT-IIM: Don't Join, you are NOT the fav child

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5.0
Apr 8, 2026
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Pros

Good experience with big clients

Cons

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2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paycheck clears, that’s about it.

Cons

Started off with supportive leadership, teamwork and opportunities to grow. At the start of this year, entire department went toxic. Leadership stopped communicating, people getting fired, threats that you would get fired, being told that they are “reducing workforce” in august, creating ridiculous metrics that were impossible to meet due to their own bad technology. Coworkers started getting mental and physical health issues trying to keep their jobs, and many are trying to leave. I have never seen such a toxic workplace in my 30 years of employment in this industry.

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