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      EXL Service

      Engaged Employer

      EXL Service reviews

      Good potential with changes - Account Manager EXL Service Employee Review

      3.0
      Feb 16, 2019
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance Competitive pay Health benefits (offers an HSA plan) Autonomy Great potential Growth oriented organization Cutting edge/Innovative

      Cons

      Integration of acquired organizations; Leveraging expertise resident within the organization to benefit all business lines; Unclear go-to-market strategy within certain sectors; Leadership/management turnover; Slow response to client needs at times

      avatar
      EXL Service Response
      6y
      Thank you for your feedback. With the many acquisitions and fast-paced growth that the company has, integrations can be slower than normal at times however we do recognize the amazing resources we have and are working towards better hiring policies, lateral opportunities within the organization and greater leadership alignment. With the ever changing market, we are progressing well to be a known company in the digital, analytics and technology space.

      Explore other reviews about EXL Service

      5.0
      Apr 8, 2026
      Consultant ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good experience with big clients

      Cons

      Hikes arent that great !

      2.0
      Jul 10, 2026
      Rn case manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paycheck clears, that’s about it.

      Cons

      Started off with supportive leadership, teamwork and opportunities to grow. At the start of this year, entire department went toxic. Leadership stopped communicating, people getting fired, threats that you would get fired, being told that they are “reducing workforce” in august, creating ridiculous metrics that were impossible to meet due to their own bad technology. Coworkers started getting mental and physical health issues trying to keep their jobs, and many are trying to leave. I have never seen such a toxic workplace in my 30 years of employment in this industry.

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