Local team is great, but corporate is a pain - Intern EXL Service Employee Review

2.0
Feb 26, 2019
Recommend
CEO approval
Business Outlook

Pros

Good local team. Lots of team lunches.

Cons

Corporate office is overly bureaucratic. Takes weeks to get small tasks done. Benefits are terrible. Work space is outdated. IT Systems are aging and little to no budget is given to IT to update them. Too many employees are paid hourly (even VPs need to clock in and out).

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5.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good experience with big clients

Cons

Hikes arent that great !

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paycheck clears, that’s about it.

Cons

Started off with supportive leadership, teamwork and opportunities to grow. At the start of this year, entire department went toxic. Leadership stopped communicating, people getting fired, threats that you would get fired, being told that they are “reducing workforce” in august, creating ridiculous metrics that were impossible to meet due to their own bad technology. Coworkers started getting mental and physical health issues trying to keep their jobs, and many are trying to leave. I have never seen such a toxic workplace in my 30 years of employment in this industry.

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