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      EXL Service

      Engaged Employer

      EXL Service reviews

      No Real Analytics Project and Terrible Leadership - Assistant Manager EXL Service Employee Review

      1.0
      Mar 8, 2019
      Assistant manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Just one pros, regular salary credit

      Cons

      1. Bad client management, client satisfaction is weighted over employee always. 2. Work life balance is terrible, and when projects are not even interesting (hardly any analytical project) the will to carry on dies pretty quick 3. Tiring working with team which is entirely located offshore 4. No career path, no training, no employee engagement

      avatar
      EXL Service Response
      6y
      Thank you for your feedback. EXL is in the growth stage with tremendous potential and the strategy is to propel that by taking on new work. There will always be different type of projects. While we do have personal development programs rolled out on a periodic basis, it does still need more attention. We are working on enhancing our capability development initiatives in the US Geo. We encourage a healthy work-life balance, while some work can be demanding because of deliverables, there are down-times too and that is the nature of the consulting type of business.

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      CEO approval
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      Pros

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      Cons

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      1.0
      May 28, 2026
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      Pros

      Location, building amenities, nice view

      Cons

      Pay is terrible.. work load increases but pay stays the same. Ten cent or less pay increase every year. No room for advancement. A lot of favoritism in office, management trains new hires incorrectly and employees have to Pick up the slack. There is no respect in office from management to employees. No assistance from management. You get talked at , not talked to like an adult. Management will clock you out if you go over a minute of your 15 minute break, you are expected to tell management when you are going to the restroom and they will contact you while in bathroom. Policies are not followed.

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