Upper Management Clueless - Case Manager SNP Program EXL Service Employee Review

1.0
Jun 20, 2019
Recommend
CEO approval
Business Outlook

Pros

Immediate supervisor was innovative and did everything she could to help accomplish our work.

Cons

Upper management was completely clueless to the workflow or who their best resources were to keep contracts.

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EXL Service Response
6y
Thank you for your feedback. Your review of the Health Integrated operation is appreciated. Health Integrated is proud that once we increased the staffing of qualified Team Members; identified and implemented metrics; and assembled the proper executive management team, the Tampa-based operation has met its productivity requirements. Unfortunately, because the decision was made earlier this year many of the concerns are the result of that wind-down process. Health Integrated’s HR Department is doing everything it can to make the transition to other employment as smooth as possible for regular, full-time employees as well as temporary workers.

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5.0
Apr 8, 2026
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CEO approval
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Pros

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Cons

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2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Paycheck clears, that’s about it.

Cons

Started off with supportive leadership, teamwork and opportunities to grow. At the start of this year, entire department went toxic. Leadership stopped communicating, people getting fired, threats that you would get fired, being told that they are “reducing workforce” in august, creating ridiculous metrics that were impossible to meet due to their own bad technology. Coworkers started getting mental and physical health issues trying to keep their jobs, and many are trying to leave. I have never seen such a toxic workplace in my 30 years of employment in this industry.

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