Pros
Your voice is something they put as priority. I have been in two different major accounts in EXL and by far I have one major observation. The culture of helping each other out, even without asking for it. Help just comes even when you least expect it. Onset of training you will be treated as one group therefore you won’t feel alone, the “newbie” vibe. your trainer will ask you to go on lunch together and the trainer will even sit with u and your group to mingle and get to know you more. Like any other BPO companies, they offer ameneties to promote work life balance, in this company, their ameneties focuses more on your health. All centers offer a gym wherein its complete with basic equipments,treadmills, shower rooms and lockers. The food is also something that I know you value when looking for a good company to work in. In EXL we have not only a loyal concessionaire but we also have a monthly food bazaar wherein we promote to everyone working in EXL and also their family and friends. Transportation is also accessible since its w/in the mall. All in all, working in EXL is ideal because it’s convenient,accessible to your needs and your safety is a priority.
Cons
The only challenge is that im terms of salary offer, they are not very much competitive when it comes to the basic part. But they do compensate with the benefits especially the HMO. Recruitment is also a challenge for me. Filling the needed # of hired applicants is a challenge. This needs more advertising to make the company known and to encourage more alpplicants to join.