Would you refer EXL to a friend? "No!!!" - Analyst EXL Service Employee Review

1.0
Aug 1, 2019
Recommend
CEO approval
Business Outlook

Pros

- Will take care of your visa/paperwork if you require any help with that - Surprisingly they have some good clients, so if you are lucky enough you might get a chance to work with them - PTO, Sick Days and Insurance (insurance is not that great)

Cons

Poor Compensation. EXL is like a sophisticated staffing company/consultancy which will make good money (Super lucrative) out of you but won’t pay you fairly. - Growth and promotions are a myth! It completely depends on how much you agree with your boss and their bosses. If you are a "Yes Boss" kind of a person or willing to "Kiss your boss’s feet" (Hope you understand what I am trying to say) this is a good place! Hard work and client appreciation honestly don’t matter when it comes to promotion, growth, future role, changing domains, etc. - Typical hierarchy culture, don’t even think of reaching out to super bosses, senior leaders, other managers nor the HR if you need help, all your efforts will be in vain and it will blow on your face bad! - Bosses/Managers (Reporting Managers) who have been in the organization for a long time will try to show their seniority and will hamper you some or the other way if you don’t follow what they say - A simple verbal communication does not hold any place at EXL, people (Reporting Managers) can disagree to an agreed communication within a fraction of seconds. Employees are expected to document every bits and pieces of communication if they want to live in peace. Seriously, is that the only thing left? Should employees not work? - Employees are not treated well (Employees at EXL help the company to generate so much revenue at least respect them. They are not slaves) - Poor work-life balance - Haven’t seen any cultural diversity - Poor work atmosphere

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EXL Service Response
6y
Thank you for your feedback. As a company, our most important asset is our people. Our HR practices include reviewing our compensation structures periodically and aligning our hiring and performance increases to relevant market data. We also do bench-marking on a regular basis that show we are quite aligned and for those areas where we are not, we formulate a long-term plan for the same. While we do have personal development programs rolled out on a periodic basis, it does still need more attention. We are working on enhancing our capability development initiatives in the US Geo. We do have a diverse population as a company but maybe in certain teams we need to focus on bringing greater diversity and programs to encourage that are already in place and being implemented.

Explore other reviews about EXL Service

5.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good experience with big clients

Cons

Hikes arent that great !

1.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Location, building amenities, nice view

Cons

Pay is terrible.. work load increases but pay stays the same. Ten cent or less pay increase every year. No room for advancement. A lot of favoritism in office, management trains new hires incorrectly and employees have to Pick up the slack. There is no respect in office from management to employees. No assistance from management. You get talked at , not talked to like an adult. Management will clock you out if you go over a minute of your 15 minute break, you are expected to tell management when you are going to the restroom and they will contact you while in bathroom. Policies are not followed.

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